Shipments and Orders
Genius ships in Italy and throughout the world exclusively through the TNT FEDEX express courier service. All goods shipped by Genius are carefully packaged. Together with the goods shipped, Genius will include the invoice in the package indicating in detail the prices and discounts applied, even in the event of sales.
Genius is covered in all shipments by free insurance against theft and/or accidental damage. The insurance remains valid until the moment of delivery of the goods.
All duly filled and paid orders will be processed as quickly as possible: all shipments depart from Genius , (Italy), only on working days, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturday and Sunday will be handled the following Monday.
TRACK YOUR SHIPMENT ONLINE
Genius offers its customers a shipping service that can be tracked at any time, thanks to the service made available by TNT FEDEX. The Customer will receive an email confirming the shipment of the goods with the tracking number provided by UPS which will allow him to check the progress of his shipment at any time.
Shipments can be DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Pay) shipments are made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal , United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary) where VAT/TVA is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipping is for non-EU or non-Schengen countries, not subject to the payment of VAT/TVA on the purchase price.
Delivery times are affected by the destination areas of the products. ITALY (DDP): delivery is approximately expected within seven days of shipment. European EU countries (DDP): delivery is approximately expected within ten working days of shipment. European countries outside the EU (DDU): delivery is approximately expected within ten working days of shipment. Rest of the World: delivery is approximately expected up to 5-7 days from shipment with Express Service.
Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document. If the package is tampered with or not intact, the Customer can sign the delivery document with reservation or refuse the delivery. Any anomalies must be promptly reported to the local UPS office and to Genius by sending an e-mail to our customer service. If the Customer refuses to deliver the goods, any shipping costs necessary for returning the package to Genius will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Genius at the Customer's expense. In this case , Genius will be responsible for deducting this amount from any refund due to the Customer.